Voice AI Agents
Your phone lines. Handled.
Small businesses answer only 37.8% of inbound calls. 85% of unanswered callers never call back. The average SMB loses $126,000 a year to missed calls. Home services lose ~$1,200 per missed call. Law firms risk $250K+/year from just one missed intake call per day.
A voice agent runs at $0.25–$0.50 per call versus $6–$12 for a human agent. An AI receptionist costs $29–$499/month versus $3,700–$5,000/month for a full-time receptionist.
We build voice AI for the businesses currently leaning on receptionists, answering services, and call centers. Inbound and outbound, 24/7, at any volume.
What We Build
AI Receptionist
Answers your phones 24/7, routing calls, answering FAQs, taking messages, and transferring to the right person when needed. No more voicemail. No more missed leads.
- Every call answered: nights, weekends, holidays
- Basic FAQ handling (hours, pricing, location, services)
- Intelligent call routing and warm transfers
- Message taking with CRM logging
AI Appointment Booking Agent
Books, reschedules, and confirms appointments directly into your calendar. Handles the back-and-forth that burns front desk hours.
- Direct calendar integration (Calendly, Google Calendar, proprietary systems)
- Appointment reminders and no-show reduction
- Rescheduling and cancellation handling
- Waitlist management and slot filling
AI Lead Qualification Agent
Screens inbound leads with qualifying questions, scores them, and routes hot leads to your sales team instantly. No lead sits in voicemail while your team is busy.
- Custom qualification scripts per campaign or service
- Lead scoring and priority routing
- CRM auto-logging (HubSpot, Salesforce, GoHighLevel, Pipedrive)
- Instant handoff to human reps for hot leads
AI Outbound Campaign Agent
Outbound voice agents that handle follow-ups, confirmations, payment reminders, re-engagement, and survey collection at scale.
- Payment reminder and collections calls
- Appointment confirmation and reminder sequences
- Re-engagement campaigns for dormant leads or patients
- Post-service follow-up and review solicitation
- Survey and feedback collection
After-Hours & Overflow Coverage
Full AI coverage for when your team isn't available. Nights, weekends, holidays, and peak overflow, so no opportunity falls through.
- Full after-hours phone coverage without night staff
- Overflow handling during peak call volume
- Emergency routing and escalation protocols
- Next-day summary and handoff to human team
Patient & Client Intake Agent
Structured intake calls that collect insurance details, symptoms, case basics, and service requirements before the first human interaction.
- Structured data collection (insurance, demographics, case details)
- Pre-visit form completion over the phone
- Insurance verification triggers
- Intake data pushed directly to EHR, CRM, or case management
How We Pick the Stack
Platform choice is driven by the use case, not affiliate deals.
- Retell AI. Enterprise inbound, scalable, low latency. Our default for high-volume environments.
- Vapi. Open-source, developer-controlled. We use it when the build needs custom logic the managed platforms won't support.
- Bland AI. Built for 20,000+ calls/hour. Our pick for high-volume outbound campaigns.
- ElevenLabs. Best-in-class voice quality, 70+ languages, sub-300ms response. Used when multilingual coverage or premium voice quality is non-negotiable.
- OpenAI Realtime API / Deepgram (STT) / Cartesia. Mixed and matched when a use case sits outside the managed platforms.
Every deployment ships with CRM integration, telephony (Twilio, Telnyx), and call logging.
Common Use Cases
- Inbound call answering and intelligent routing
- Appointment booking, rescheduling, and reminders
- Lead qualification and scoring
- Patient and client intake
- Outbound payment reminders and collections
- After-hours and overflow coverage
- Post-service follow-up and review solicitation
- Re-engagement campaigns for dormant leads
- FAQ handling (hours, pricing, location, services)
- Warm transfer to human agents for complex calls
Industries We Build For
- Medical practices. Patient scheduling, reminders, billing inquiries, after-hours triage. AI-assisted intake pairs well with medical billing automation (~34% fewer claim denials with NLP coding).
- Home services (HVAC, plumbing, electrical, roofing). Inbound handling while techs are on jobs, after-hours emergency routing, seasonal outbound campaigns.
- Dental practices. New patient booking, recall campaigns, hygiene reminders, waitlist fill.
- Law firms. Intake qualification, consultation scheduling, crisis-hour coverage.
- Recruiting agencies. Candidate screening, interview scheduling, outbound outreach.
- Automotive, real estate, insurance, financial services. Any business where phone volume is the bottleneck.
Market Context
The voice AI agent market sits at $2.4B today and is projected to hit $47.5B by 2034 (34.8% CAGR, Precedence Research). This is not a trial balloon. It's infrastructure that will be standard in 3 years.
Stack
- Voice Platforms: Retell AI, Vapi, Bland AI, ElevenLabs (selected per use case)
- STT: Deepgram, AssemblyAI
- Realtime: OpenAI Realtime API, Cartesia
- Telephony: Twilio, Telnyx, Vonage
- LLMs: Claude Sonnet, GPT-4o (selected for conversation quality and latency)
- CRM: HubSpot, Salesforce, GoHighLevel, Pipedrive, connected via API or webhook
Selected Work
- Medical Practice Intake Automation: End-to-end patient intake pipeline with insurance verification, appointment booking, and Twilio SMS confirmation, replacing 14 hours of weekly admin work.
- Law Firm Lead Qualification Pipeline: Automated intake scoring and Clio matter creation with same-day consultation booking via Calendly and Twilio, in under 8 minutes.
- Aiden Solutions: AI technical support platform resolving first-line tickets 24/7, escalating complex cases to human agents with full conversation context.
Start Here
Book a 15-minute audit. We'll pull your call volume data, map which calls a voice agent should handle, and hand you a prioritized deployment plan. No commitment to proceed.